235wowph Privacy Policy

1. Introduction

235wowph ("235wowph," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy ("Policy") describes how 235wowph collects, uses, stores, shares, and protects personal information in connection with your use of the 235wowph website, mobile platform, and all related services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering a 235wowph account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree to this Policy, please do not register an account or use the 235wowph Platform.

2. Personal Data We Collect

235wowph collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile number (Philippine mobile number required)
• Email address
• Username and password (stored in hashed form)
• City or province of residence (e.g., Manila, Cebu, Davao, Quezon City, Makati)

2.2 Identity Verification (KYC) Data

• Government-issued ID (SSS ID, PhilHealth ID, driver's licence, or passport)
• Selfie or liveness check image for identity confirmation
• Proof of address (utility bill, bank statement, or barangay certificate)

2.3 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) for withdrawal processing
• Deposit and withdrawal transaction history
• Source of funds declarations where required by anti-money laundering regulations

2.4 Gaming Activity Data

• Game session logs (games played, bets placed, outcomes, timestamps)
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Mobile network operator (Globe, Smart, DITO, etc.)
• Session duration and navigation patterns on the Platform
• Cookie identifiers (see Section 6)

2.6 Communications Data

• Live chat transcripts with the 235wowph support team
• Email correspondence with 235wowph
• Feedback, complaints, and dispute records

3. How We Use Your Personal Data

235wowph uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, KYC data
Age and identity verification (21+ compliance)	Date of birth, KYC documents
Processing deposits and withdrawals	Financial data, KYC data
Fraud prevention and anti-money laundering	Financial data, technical data, gaming activity
Providing customer support	Registration data, communications data
Personalising your gaming experience	Gaming activity data, technical data
Sending promotional communications (with consent)	Email address, mobile number
Responsible gaming monitoring	Gaming activity data, responsible gaming settings
Platform security and abuse prevention	Technical data, gaming activity data
Regulatory compliance and reporting	All categories as required by law

4. Legal Basis for Processing

235wowph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you under the 235wowph Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

235wowph does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven payment partners, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with Philippine gaming regulations.
• Game software providers: Licensed game studios whose titles are available on the 235wowph Platform, to the extent required for game operation and fairness auditing.
• Regulatory authorities: Philippine gaming regulatory bodies, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or court order.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors operating under strict data processing agreements with 235wowph.

All third parties with whom 235wowph shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the one for which it was shared.

6. Cookies and Tracking Technologies

235wowph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality such as 235wowph Login session management.
• Analytics cookies: Used to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. Data is aggregated and anonymised.
• Preference cookies: Store your language, display, and notification preferences so you do not need to re-enter them on each visit.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the 235wowph Platform.

7. Data Retention

235wowph retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years, in compliance with the Anti-Money Laundering Act (AMLA) and its amendments.
• Gaming activity logs: Retained for three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Communications data: Retained for two (2) years from the date of the communication.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 235wowph's data disposal procedures.

8. Data Security

235wowph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 235wowph Platform;
• AES-256 encryption for sensitive data stored in our databases;
• Two-factor authentication (2FA) available for all 235wowph accounts;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• 24/7 security monitoring and intrusion detection systems;
• Segregated storage of player funds from operational accounts.

While 235wowph takes all reasonable steps to protect your data, no electronic transmission or storage system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, 235wowph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 235wowph:

• Right to be informed: The right to know what personal data 235wowph collects and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data 235wowph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 235wowph Data Protection Officer (DPO) using the details provided in Section 13. 235wowph will respond to all verified requests within fifteen (15) calendar days, or within such extended period as permitted by applicable law.

10. Children's Privacy

The 235wowph Platform is strictly intended for persons aged 21 years and above. 235wowph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered a 235wowph account, please contact our support team immediately so that we can investigate and take appropriate action.

11. Cross-Border Data Transfers

235wowph primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers located outside the Philippines — for example, where 235wowph engages international cloud hosting or security service providers.

Any cross-border transfer of personal data is carried out in accordance with Section 21 of the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data flows. 235wowph ensures that recipient countries or organisations provide an adequate level of data protection, or that appropriate contractual safeguards are in place, before any transfer occurs.

12. Changes to This Privacy Policy

235wowph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 235wowph Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 235wowph, please contact our Data Protection Officer:

• Live Chat: Available 24/7 in your 235wowph member dashboard — average response time under 2 minutes.
• Email: [email protected]
• Hours: 24 hours a day, 7 days a week, Philippine Standard Time.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy was last updated in May 2026. Previous versions are available upon request by contacting the 235wowph support team.